Customer Relationship Management (CRM)

Quidgest Customer Relationship Management solutions improve sales, service and client relationship.

These solutions store, capture and analyze all information on customers, clients and partners, as well as internal progresses. All actions performed internally are also inputted into the system.

Through Quidgest CRM solutions, one can access all data concerning external customers, organizations that directly or indirectly relate with the company, and internal customers.

CRM solutions

Contact Management
Apart from providing standard contact information, this module allows to monitor actions undertaken with current clients, potential clients, suppliers, partners and other entities directly or indirectly related to the company.

Internal Performance Management
Tasks undertaken by an organization’s employee are associated to dates, entities, programs, products, procedures, quality of activities and other pre-defined criteria. This module also provides a history map of daily operations.

Complaint Management
All incidents are assembled in a single information database, which simplifies complaint and incident resolution. This module registers the type of complaint or incident, monitors its status and follow-up actions and evaluates results.

Invoice Management
Manages all practical aspects of preparing invoice issues.

Campaign and Mailing Management
All marketing and communication actions performed by telephone, email, fax or letters are introduced in the system, allowing for a follow-up and evaluation of results.
 

Business benefits

• Internal communication improvement: the entire organization has access to one system and shares information on each employee's daily actions.
   

• Increase of customer satisfaction: all activities involving a client are kept in the system, as well as the time spent on each action and its results. This transparent and complete information helps organizations to effectively maintain their relationships with each customer. 
    

• Specificity: each client is a unique, specific project.
   

• Built-to-change: Quidgest CRM solutions are not standard software packages. They allow for constant process and technology update to follow business strategies, legislation and procedures in a matter of days.
   

• Integration: while sharing information with external systems, Quidgest's CRM integrates with other Quidgest solutions, such as Balanced Scorecard, Stock Management, Merchandising Management, Contract Management and Web Portals.
   

• Top Management support: through reports and real time statistics, top management keeps involved in each activity per project, product, customer and employee.